Pet Care Concierge Specialist

Talentify; Charlotte (NC); On-site; USD 1,809,000 - 2,087,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Charlotte, NC is seeking a Customer Service Representative to greet pet parents and their pets, answer phones, and guide clients through services. You will balance multiple tasks with a friendly, professional demeanor while maintaining a clean, welcoming lobby.

The role requires 2+ years of customer service, solid communication skills, and the ability to work evenings, weekends, and some holidays.

Qualifications

• 2+ years of customer service experience preferred.
• High school diploma or equivalent required.
• Strong communication and multi-tasking abilities.

Responsibilities

• Welcoming pet parents and their VIPs, providing friendly service.
• Answering calls and assisting customers with inquiries.
• Touring facility and selling services to keep tails wagging.
• Ensuring vaccinations on file for safety.

Skills

Customer service experience

Communication skills

Multi-line phones

Problem solving

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet LLC in Charlotte, NC is seeking a Customer Service Representative to greet pet parents and their pets, answer phones, and guide clients through services. You will balance multiple tasks with a friendly, professional demeanor while maintaining a clean, welcoming lobby.

The role requires 2+ years of customer service, solid communication skills, and the ability to work evenings, weekends, and some holidays.