Pet Resort Concierge & Customer Care Pro

Destination Pet; Marietta (GA); Hybrid; USD 15,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet in Marietta is hiring a Customer Service Representative to greet pet families, manage daily front-desk duties, and promote hotel, grooming, and other services. The role requires a friendly, pet-loving demeanor and ability to multitask in a fast-paced environment.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and a high school diploma or equivalent. Evening, weekend, and holiday availability is required.

Qualifications

• Previous experience in customer service or retail is preferred.
• Solid communication skills across phone, in-person, and email.
• Multi-line phones and computer systems familiarity.

Responsibilities

• Welcoming pet parents and their VIPs, delivering a friendly, high‑quality experience.
• Answering phones and managing multiple tasks with a positive attitude.
• Touring clients through the facility and selling services to keep tails wagging.
• Ensuring up‑to‑date vaccinations on file for safety and compliance.
• Managing check‑ins and check‑outs with efficiency and a personal touch.
• Handling cash/Card transactions and balancing the end‑of‑day drawer.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet in Marietta is hiring a Customer Service Representative to greet pet families, manage daily front-desk duties, and promote hotel, grooming, and other services. The role requires a friendly, pet-loving demeanor and ability to multitask in a fast-paced environment.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and a high school diploma or equivalent. Evening, weekend, and holiday availability is required.