Pet Care Concierge & Guest Experience Lead

Talentify; Hilliard (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC in Ohio is seeking a Customer Service Representative at Pet Palace Hillard to warmly welcome pet parents and their pets, answer calls, and guide clients through our services. You’ll play a key role in scheduling, check-ins, and keeping the lobby welcoming and organized.

The role requires strong communication, reliability, and a friendly, professional demeanor. Evening, weekend, and holiday availability is required. Benefits include telehealth, 401k, and pet insurance.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Solid communication skills across phone, in-person, and email.
• Experience in customer service or retail is a plus.
• Multi-line phones and computer systems familiarity.

Responsibilities

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort.
• Answering phones with a smile and multi-tasking effectively.
• Touring new clients through the facility and selling services to keep tails wagging.
• Ensuring up-to-date vaccinations are on file for safety.

Skills

Customer service

Communication

Multi-line phones

Retail experience

Team player

Education

High school diploma

Tools

Computer systems

Job description

Destination Pet LLC in Ohio is seeking a Customer Service Representative at Pet Palace Hillard to warmly welcome pet parents and their pets, answer calls, and guide clients through our services. You’ll play a key role in scheduling, check-ins, and keeping the lobby welcoming and organized.

The role requires strong communication, reliability, and a friendly, professional demeanor. Evening, weekend, and holiday availability is required. Benefits include telehealth, 401k, and pet insurance.