Pet Care Concierge & Front Desk Specialist

Heart + Paw; Mantua Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Modern facility

Flexible scheduling

Pet care discounts

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Heart + Paw is hiring a Care Coordinator (Veterinary Receptionist) to deliver a welcoming, seamless experience for pets and their parents. You will manage schedules, explain services, and support front-desk operations in a fast-paced environment.

We value a friendly, client-centered approach, strong communication, and the ability to multitask while maintaining a calm, professional demeanor. Certification in Fear Free and HABRI is encouraged, with growth opportunities and a modern, pet-centric

Qualifications

• Customer-centric mindset and friendly demeanor.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and passion for pets.
• Exceptional verbal and written communication skills.
• Ability to multitask and stay calm under pressure.
• Proficiency with phones, computers, and mobile devices.
• Strength and stamina to interact with active pets.
• Commitment to cleanliness, collaboration, and adaptability.
• Fear Free and HABRI certification (or desire to become certified).

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to a welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Verbal & written comms

Multitasking

Calm under pressure

Tech proficiency

Animal behavior basics

Team collaboration

Fear Free cert (or desire)

Job description

Heart + Paw is hiring a Care Coordinator (Veterinary Receptionist) to deliver a welcoming, seamless experience for pets and their parents. You will manage schedules, explain services, and support front-desk operations in a fast-paced environment.

We value a friendly, client-centered approach, strong communication, and the ability to multitask while maintaining a calm, professional demeanor. Certification in Fear Free and HABRI is encouraged, with growth opportunities and a modern, pet-centric