Pet Care Concierge & Veterinary Receptionist

Heart + Paw; York (York County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Flexible scheduling

Paid time off

Company-paid holiday schedule

Team Pet Care Discounts

Health, Dental, and Vision insurance

401K retirement savings

Job summary

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) who delivers outstanding customer service in a fast-paced pet care environment. You’ll welcome clients, schedule appointments, and explain services across veterinary, grooming, daycare, and boarding to ensure a seamless check-in.

This role requires a warm, patient demeanor and strong communication. You’ll multitask with technology, handle inquiries, process transactions, and contribute to a clean, welcoming space that supports

Qualifications

• Customer service experience required.
• Passion for pets and a client-focused mindset.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with phones, computers, and devices.
• Willing to obtain Fear Free and HABRI certification.

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Animal behavior

Communication skills

Multitasking

Tech proficiency

Stamina

Cleanliness

Fear Free

HABRI

Job description

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) who delivers outstanding customer service in a fast-paced pet care environment. You’ll welcome clients, schedule appointments, and explain services across veterinary, grooming, daycare, and boarding to ensure a seamless check-in.

This role requires a warm, patient demeanor and strong communication. You’ll multitask with technology, handle inquiries, process transactions, and contribute to a clean, welcoming space that supports