Veterinary Receptionist

Heart-Pa; Baltimore (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and advancement

State-of-the-art facility

Flexible scheduling and PTO

Team Pet Care Discounts

Health, Dental, Vision, 401K

Job summary

Heart + Paw in Baltimore is seeking a Care Coordinator (Veterinary Receptionist) to welcome clients and manage appointments in a fast-paced, pet-centered environment.

This role emphasizes outstanding customer service, multitasking across veterinary services, grooming, daycare, and boarding, and clear communication with pet parents and team members.

Qualifications

• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• Customer-focused service mindset and teamwork.

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Animal behavior knowledge

Communication

Multitasking

Tech proficiency

Calm under pressure

Fear Free certification

HABRI certification

Tools

Phone system

POS system

CRM software

Job description

Care Coordinator (Veterinary Receptionist)

Join Our Team and Make a Difference for Pets and Their Parents!

Are you passionate about providing outstanding customer service, love working with animals, and thrive in a fast-paced environment? If so, we are looking for a compassionate and enthusiastic Care Coordinator to join our team.

We are revolutionizing the way pets and their parents experience veterinary care, grooming, daycare, and boarding. Our Care Coordinators are the heart of our client experience, ensuring every visit is welcoming, seamless, and supportive.

Why You’ll Love Working Here:

• Be part of a collaborative, pet-focused team that values your input.
• Enjoy a modern, thoughtfully designed workspace equipped with the latest technology.
• Grow in your career with a company committed to low-stress handling and pet wellness.

Responsibilities Include:

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

What We’re Looking For:

• A warm and friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills .
• The ability to multitask and remain calm under pressure.
• Proficiency in technology, including phones, computers, and mobile devices.
• Strength and stamina to interact with active pets of all sizes.
• A commitment to cleanliness, collaboration, and adaptability.
• Fear Free and HABRI certification (or a desire to become certified).

Perks of Joining the Team:

• Competitive pay and opportunities for advancement.
• Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.
• Flexible scheduling, generous paid time off, and company-paid holiday schedule.
• Team Pet Care Discounts
• Health, Dental, and Vision insurance, 401K retirement savings, and more!

The pay range reflects the anticipated base pay for this position and is determined based on experience, skill set, location and other factors.

Pay Range

$20 - $22 USD

About Heart + Paw

Founded on the belief that veterinary professionals deserve a workplace where they can thrive and be happy, healthy, and successful, Heart + Paw offers full-service veterinary centers that are reimagining pet care in every way, providing state-of-the-art care that today's pet parents expect. We’re committed to creating a supportive and collaborative environment where all team members can reach their full potential. From routine wellness, dental care, radiology, and surgeries to grooming and daycare, all pets are treated with a low stress approach. Heart + Paw incorporates advanced technologies, top-of-the-line amenities, equipment selected based on years of practice and research, and a fresh philosophy for pets, pet parents and our team. This is petcare reimagined.

Heart + Paw is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly encourage people from underrepresented groups to apply.