Pet Care Client Services Specialist | Flexible Hours

Lakefield Veterinary Group; Apple Valley (MN); On-site; USD 23,000 - 30,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative to welcome clients and pets, promote hospital services, and support seamless scheduling and client communication. The role emphasizes compassionate client care and efficient clinic flow.

Ideal candidates have at least 1 year in retail or customer service and a basic understanding of medical terminology, with strong interpersonal skills and proficient computer use.

Qualifications

• Ability to provide effective customer service principles.
• Basic knowledge of medical terminology.

Responsibilities

• Foster a culture built on values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Promote hospital services and products to existing and prospective customers.
• Welcome clients and pets and educate about preventive care and pet health needs.
• Document pet history and services in the practice management software.
• Direct the flow of clients and pets to ensure high-quality care and productivity.
• Answer basic client questions and triage needs for appropriate staff.

Skills

Customer service

Communication

Interpersonal skills

Time management

Attention to detail

Organizational skills

Tact and diplomacy

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative to welcome clients and pets, promote hospital services, and support seamless scheduling and client communication. The role emphasizes compassionate client care and efficient clinic flow.

Ideal candidates have at least 1 year in retail or customer service and a basic understanding of medical terminology, with strong interpersonal skills and proficient computer use.