Pet Care Concierge & Veterinary Assistant

Lakefield Veterinary Group; United States; On-site; USD 28,000 - 34,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative who will welcome clients and their pets, promote hospital services, and coordinate care with the veterinary team. The role may include duties as a Veterinary Assistant, offering hands-on patient care when needed.

You will manage client scheduling, maintain accurate pet histories in our management software, and support the team to ensure efficient hospital operations while upholding our values of respect, learning, and WOW

Qualifications

• 1+ years experience in retail sales or customer service.
• Experience in a medical facility preferred.
• Basic knowledge of medical terminology.
• Proficiency with Microsoft Office.
• Strong communication and interpersonal skills.
• Ability to multi-task and handle interruptions.

Responsibilities

• Welcome clients and pets and educate on preventative care and pet health needs.
• Document pet history and requested services in the practice management software.
• Direct the flow of clients and pets to ensure smooth operations and productivity.
• Answer questions from clients in person and by phone, triage needs.
• Schedule appointments and follow-up exams with veterinarians and staff.
• Dispense prescription items and sell retail products per veterinarians' guidance.
• Handle cash management and daily cash drawer reconciliation.
• Respond professionally to complaints and resolve issues to the client’s satisfaction.

Skills

Customer service

Retail sales

Medical terminology

MS Office

Education

High School Diploma or GED

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative who will welcome clients and their pets, promote hospital services, and coordinate care with the veterinary team. The role may include duties as a Veterinary Assistant, offering hands-on patient care when needed.

You will manage client scheduling, maintain accurate pet histories in our management software, and support the team to ensure efficient hospital operations while upholding our values of respect, learning, and WOW