Pet Care Concierge and Customer Experience Specialist

Pet Services of Washington, P.S.; Sparks (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Baring Blvd Animal Hospital is seeking an experienced Client Service Representative to join our team. You will greet visitors, answer phones, schedule appointments, process payments, and assist clients with product and service recommendations for their pets.

Our goal is to deliver exceptional client service while maintaining accurate medical records and a clean, welcoming facility. We offer competitive compensation and a comprehensive benefits package, including pet discounts and paid time

Qualifications

• Customer-focused and professional demeanor.
• Ability to explain fees and process payments clearly.
• Strong communication with clients and team members.

Responsibilities

• Greet visitors and answer telephones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments; place outbound follow-ups.
• Present and explain fees; process payments and product/service recommendations.
• Educate clients on pet care and maintain medical records and correspondence.
• Maintain a clean, organized front desk and service area.

Skills

Customer service

Phone etiquette

Communication

Organizational skills

Job description

VCA Baring Blvd Animal Hospital is seeking an experienced Client Service Representative to join our team. You will greet visitors, answer phones, schedule appointments, process payments, and assist clients with product and service recommendations for their pets.

Our goal is to deliver exceptional client service while maintaining accurate medical records and a clean, welcoming facility. We offer competitive compensation and a comprehensive benefits package, including pet discounts and paid time