Pet Care Concierge & Customer Service Pro

Destination Pet, LLC; Santa Monica (CA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Santa Monica is seeking a friendly Customer Service Representative to greet pet parents, answer phones, and guide clients through our services. This role supports daily operations, balances cash, and maintains a welcoming lobby with a focus on safety and care.

Availability on evenings, weekends, and holidays is required. Ideal candidates will have 1+ year in customer service, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle multiple phone lines.

Responsibilities

• Welcoming customers and pet parents at the front desk.
• Answering phones with a friendly, helpful tone.
• Touring clients through the facility and selling services.
• Ensuring client records and vaccines are up to date.
• Handling payments and closing out daily transactions.
• Responding calmly to complaints with professionalism.
• Managing check-ins/check-outs and keeping the lobby welcoming.

Skills

Customer service

Phone handling

Communication

Multitasking

Education

High school diploma

Tools

Cash handling

POS systems

Computer literacy

Job description

Destination Pet LLC in Santa Monica is seeking a friendly Customer Service Representative to greet pet parents, answer phones, and guide clients through our services. This role supports daily operations, balances cash, and maintains a welcoming lobby with a focus on safety and care.

Availability on evenings, weekends, and holidays is required. Ideal candidates will have 1+ year in customer service, strong communication, and the ability to multitask in a fast-paced environment.