Pet Care Concierge & Customer Experience Pro

destinationpet; Town of Westfield (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Full Time Health Benefits

401K

Pet Insurance

Job summary

Destination Pet in Westfield is seeking a Customer Service Representative to warmly greet pet parents and guide visitors through the facility. You will manage phones, check-ins, and service sign-ups with a smile.

Responsibilities include maintaining vaccination records, handling cash, and supporting a team that treats every pet like family. Weekend shifts required and opportunities for growth in a pet-friendly environment.

Qualifications

• Minimum one year of customer service or retail experience.
• Excellent communication, including phone, in-person, and email.
• Comfort with multi-line phones and computer systems.

Responsibilities

• Welcoming pet parents and their VIPs with warmth and professionalism.
• Answering phones promptly and multitasking.
• Touring new clients and selling services to keep tails wagging.
• Ensuring up-to-date vaccination records on file for safety.
• Managing check-ins/check-outs with efficiency and a personal touch.

Skills

Customer service experience

Retail experience

Communication skills

Phone handling

Multi-line phones

Team player

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Destination Pet in Westfield is seeking a Customer Service Representative to warmly greet pet parents and guide visitors through the facility. You will manage phones, check-ins, and service sign-ups with a smile.

Responsibilities include maintaining vaccination records, handling cash, and supporting a team that treats every pet like family. Weekend shifts required and opportunities for growth in a pet-friendly environment.