Pet Care Concierge — Customer Experience Pro

Destination Pet, LLC; Indianapolis (IN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Telehealth

401k

Pet insurance

DailyPay access to earned wages

Job summary

Destination Pet, LLC in Indianapolis is hiring a Customer Service Representative to greet pet parents and their VIPs, answer phones, and guide guests through the facility. You’ll balance cash, manage check-ins/out, and help promote services while keeping the lobby welcoming.

The role requires energy, empathy for people and pets, and the ability to multitask in a busy environment. Evening, weekend, and holiday availability is expected to accommodate our pet families.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication skills across phone, in-person, and email.

Responsibilities

• Welcome pet parents and their VIPs at check-in; answer phones with a smile and multitask effectively.
• Show clients through the facility and promote services to keep tails wagging.
• Balance cash and manage end-of-day drawer with accuracy.

Skills

Customer service

Communication

Multi-line phones

Computer systems

Problem solving

Education

High school diploma or equivalent

Tools

Cash handling

POS systems

Job description

Destination Pet, LLC in Indianapolis is hiring a Customer Service Representative to greet pet parents and their VIPs, answer phones, and guide guests through the facility. You’ll balance cash, manage check-ins/out, and help promote services while keeping the lobby welcoming.

The role requires energy, empathy for people and pets, and the ability to multitask in a busy environment. Evening, weekend, and holiday availability is expected to accommodate our pet families.