Pet-Obsessed Customer Experience Champion

Destination Pet, LLC; West Chester Township (OH); Hybrid; USD 17,000 - 18,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC in West Chester, OH, seeks a Customer Service Representative to warmly welcome pet families, answer phones, and guide clients through our care options. You will support check-ins/outs, maintain records, and help ensure a smooth, friendly experience for every visitor.

The role requires strong communication, multitasking, and a love of pets, with shifts on evenings and weekends as needed. Training provided and tips included.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and interpersonal skills.
• Comfort with multi-line phones and computer-based systems.

Responsibilities

• Welcome pet parents and their furry VIPs with a friendly, professional manner.
• Answer phones with a smile and manage inquiries across channels.
• Tour clients through the facility and promote services.
• Ensure up-to-date vaccination records on file for safety.
• Manage check-ins and check-outs with accuracy and care.
• Handle cash and balance end-of-day drawer.

Skills

Customer service

Communication

Phone skills

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Computer systems

Job description

Destination Pet LLC in West Chester, OH, seeks a Customer Service Representative to warmly welcome pet families, answer phones, and guide clients through our care options. You will support check-ins/outs, maintain records, and help ensure a smooth, friendly experience for every visitor.

The role requires strong communication, multitasking, and a love of pets, with shifts on evenings and weekends as needed. Training provided and tips included.