Pet Care Concierge & Customer Service Pro

Destination Pet LLC; Town of Westfield (NY); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Health Benefits

401K

Pet Insurance

Job summary

Destination Pet LLC is seeking a friendly Customer Service Representative for Barkefellers- Westfield. You will greet pet parents, manage multi-line phones, and guide clients through tours while promoting our services.

Ideal candidates have 1+ year in customer service, strong communication skills, and a love for pets. Weekend availability is required, with a welcoming, professional approach in a busy pet care setting.

Qualifications

• Previous experience in customer service or retail.
• Strong verbal and written communication skills.
• Able to multitask and stay professional under pressure.

Responsibilities

• Greet pet parents and clients warmly.
• Answer phones and direct inquiries with a smile.
• Tour clients through the facility and promote services.
• Keep vaccination records up to date for safety.

Skills

Customer service

Phone handling

Communication

Team player

Education

High school diploma or equivalent

Tools

POS systems

CRM software

Job description

Destination Pet LLC is seeking a friendly Customer Service Representative for Barkefellers- Westfield. You will greet pet parents, manage multi-line phones, and guide clients through tours while promoting our services.

Ideal candidates have 1+ year in customer service, strong communication skills, and a love for pets. Weekend availability is required, with a welcoming, professional approach in a busy pet care setting.