Pet Care Concierge & Customer Champion

Destination Pet, LLC; New Hope (TN); Hybrid; USD 1,791,000 - 2,066,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC in Tennessee is seeking a Customer Service Representative to greet pet parents, answer phones, and guide tours of the facility. You will support check-ins/check-outs, handle payments, and maintain a welcoming lobby. The role requires energy, strong communication, and the ability to lift up to 40 lbs.

Availability on evenings, weekends, and holidays is required. Pay starts at $13.00–$15.00/hour DOE + tips, with DailyPay option and benefits like Telehealth, 401k, and pet

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Excellent communication skills across phone, in-person, and email.

Responsibilities

• Welcoming pet parents and their VIPs in a friendly, professional manner.
• Answering phones with a smile and multitasking.
• Touring new clients through the facility and selling services.
• Managing check-ins and check-outs with efficiency.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.

Skills

Customer service

Communication skills

Multiline phones

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

CRM software

Job description

Destination Pet LLC in Tennessee is seeking a Customer Service Representative to greet pet parents, answer phones, and guide tours of the facility. You will support check-ins/check-outs, handle payments, and maintain a welcoming lobby. The role requires energy, strong communication, and the ability to lift up to 40 lbs.

Availability on evenings, weekends, and holidays is required. Pay starts at $13.00–$15.00/hour DOE + tips, with DailyPay option and benefits like Telehealth, 401k, and pet