Pet Care Concierge & Customer Experience Specialist

Destination Pet LLC; Memphis (TN); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Pay + tips

DailyPay

Job summary

Destination Pet LLC is seeking a Customer Service Representative at Brown Dog Lodge Memphis. The role requires you to welcome pet parents, answer calls, and guide clients through services while maintaining a clean and friendly lobby. The job emphasizes a love of dogs and strong communication skills.

Hours include day shifts with some evenings, weekends, and holidays. Benefits include Telehealth, 401k, Pet Insurance, and DailyPay.

Qualifications

• Must have strong people skills and be customer-focused.
• Excellent communication across phone, in-person, and email.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcome pet parents and their VIPs, providing a warm, friendly greeting.
• Answer phones and multitask to assist clients efficiently.
• Tour new clients and explain available services to meet needs.
• Ensure vaccination records are current and accurate for safety.

Skills

People person

Communication skills

Customer service experience

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet LLC is seeking a Customer Service Representative at Brown Dog Lodge Memphis. The role requires you to welcome pet parents, answer calls, and guide clients through services while maintaining a clean and friendly lobby. The job emphasizes a love of dogs and strong communication skills.

Hours include day shifts with some evenings, weekends, and holidays. Benefits include Telehealth, 401k, Pet Insurance, and DailyPay.