VIP Pet Care Concierge & Customer Care Specialist

Destination Pet, LLC; San Juan Capistrano (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401K

Pet insurance

DailyPay access

Job summary

Destination Pet LLC is hiring a Customer Service Representative to warmly welcome pet parents and their furry VIPs, answer calls, and guide clients through services. You will manage check-ins, assist with payments, and maintain a clean lobby while supporting a friendly, pet-focused team. Evening/weekend availability is required and prior customer service experience is preferred.

Join a company offering daily wage access options and a team that treats pets and people like family.

Qualifications

• Minimum high school diploma required.
• 1+ year of customer service experience preferred.
• Excellent communication and people skills.
• Ability to handle multi-line phones and computer systems.

Responsibilities

• Welcoming pet parents and their VIPs.
• Answering phones with a smile.
• Touring clients and selling services.
• Maintaining vaccination records on file.
• Managing check-ins and check-outs.
• Handling payments and end-of-day cash.
• Responding to complaints with patience.
• Escort pets to enclosures.
• Keep lobby clean and welcoming.
• Support team as needed.

Skills

Customer service

Communication

Multi-line phones

Retail experience

Professionalism

Education

High school diploma

Tools

POS systems

Job description

Destination Pet LLC is hiring a Customer Service Representative to warmly welcome pet parents and their furry VIPs, answer calls, and guide clients through services. You will manage check-ins, assist with payments, and maintain a clean lobby while supporting a friendly, pet-focused team. Evening/weekend availability is required and prior customer service experience is preferred.

Join a company offering daily wage access options and a team that treats pets and people like family.