Pet Care Concierge & Clinic Flow Lead

A Caring Doctor (New Jersey), P.C.; New Hampshire; In loco; USD 23.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Descrizione del lavoro

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver friendly, efficient service. You will educate clients on wellness plans and coordinate appointments while maintaining accurate records and finances.

The role emphasizes professional, welcoming client interactions and contributing to a productive hospital environment in the United States. Experience in customer service and multitasking is valued.

Competenze

• Ability to multi-task and manage multiple tasks at once in a busy environment.
• Reads, writes and speaks fluent English with clear grammar and vocabulary.
• Demonstrates strong written and verbal communication skills.
• Demonstrates a systematic approach and organizational ability.
• Shows problem-solving skills and translates problems into practical solutions.
• Provides attentive, courteous client service and teamwork.

Mansioni

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting services and route client flow for productivity.
• Maximize pets seen by maintaining an efficient hospital workflow.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about wellness plans, preventive care and hospital services.
• Assist clients with documentation, pet records, and scheduling.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Conoscenze

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Descrizione del lavoro

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver friendly, efficient service. You will educate clients on wellness plans and coordinate appointments while maintaining accurate records and finances.

The role emphasizes professional, welcoming client interactions and contributing to a productive hospital environment in the United States. Experience in customer service and multitasking is valued.