Pet Care Concierge & Client Experience Lead

Banfield Pet Hospital; Bossier City (LA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program for FT DVM

Paid Time Off & Holidays

Mental Health & Wellbeing Resources

Life Insurance & Disability

Fertility and Family Building Support

Continuing Education Allowance

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize the veterinary team’s productivity, and ensure friendly, efficient service. The role emphasizes courtesy, education on wellness plans, and seamless administration to support compassionate animal care.

You will greet clients, collect information, guide visits, and promote preventive care while maintaining accurate records and facilitating smooth daily operations.

Qualifications

• Leadership and client-focused mindset.
• Excellent English communication and interpersonal skills.
• Ability to multi-task and manage priorities in a busy hospital setting.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity and care.
• Educate clients about wellness plans and services.
• Complete documentation, enter pet information, and ensure prompt service.
• Handle invoices, scheduling, and retail product sales as part of daily operations.
• Assist with opening/closing procedures and general administrative tasks.
• Provide exceptional service, welcoming clients and pets, and ensuring comfort.

Skills

Leadership

Customer Focus

Integrity & Trust

Action Oriented

Listening

Communication Skills

Priority Setting

Time Management

Team Collaboration

Organizational Skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize the veterinary team’s productivity, and ensure friendly, efficient service. The role emphasizes courtesy, education on wellness plans, and seamless administration to support compassionate animal care.

You will greet clients, collect information, guide visits, and promote preventive care while maintaining accurate records and facilitating smooth daily operations.