Pet Care Concierge & Client Experience Lead

Mars Petcare; Minnesota; Hybrid; USD 34,000 - 48,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client flow, support the veterinary team, and deliver welcoming, efficient service. You will educate clients about pet health, assist with documentation, and help schedule follow-ups.

The role requires strong communication, multi-tasking, and a customer-focused mindset within a fast-paced hospital environment. Weekend/evenings may be required.

Qualifications

• Must have a High School Diploma or equivalent.
• One year of related customer service experience preferred.
• Medical background in veterinary or healthcare is a plus.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.
• Provide professional, efficient and exceptional service at all times, educating clients about pet health.
• Assist incoming clients by completing required documentation and entering pet information in the computer.
• Assist outgoing clients with instructions, invoices, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.

Skills

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client flow, support the veterinary team, and deliver welcoming, efficient service. You will educate clients about pet health, assist with documentation, and help schedule follow-ups.

The role requires strong communication, multi-tasking, and a customer-focused mindset within a fast-paced hospital environment. Weekend/evenings may be required.