Pet Care Concierge & Client Experience Lead

Medical Management International, Inc.; Newton (MA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support veterinary teams, and ensure a welcoming, efficient hospital experience. You will educate clients on wellness plans and services, assist with documentation, and promote ongoing care.

The role emphasizes professional service, accurate records, and high client satisfaction. Responsibilities include greeting clients and pets, guiding visits, handling invoices, and scheduling future appointments.

Qualifications

• Leadership and customer focus are essential.
• Strong communication and trust-building with clients and team.
• Ability to foster relationships and act with integrity in a fast-paced hospital setting.

Responsibilities

• Live the Five Principles of Mars, Inc. and lead by example.
• Recruit new clients by promoting hospital services and routing flow of clients and pets.
• Maximize pets seen by maintaining a productive hospital workflow.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support veterinary teams, and ensure a welcoming, efficient hospital experience. You will educate clients on wellness plans and services, assist with documentation, and promote ongoing care.

The role emphasizes professional service, accurate records, and high client satisfaction. Responsibilities include greeting clients and pets, guiding visits, handling invoices, and scheduling future appointments.