Pet Care Concierge & Client Experience Lead

Medical Management International, Inc.; Norman (OK); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) matching

Paid Time Off and Holidays

Life Insurance

Flexible Scheduling

Wellness and training benefits

Job summary

Banfield Pet Hospital in Oklahoma is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure a welcoming, efficient experience. You will educate clients on Optimum Wellness Plans, assist with documentation and scheduling, and promote hospital services.

Ideal candidates communicate clearly, multi-task effectively, and maintain strong client service standards in a busy clinical setting.

Qualifications

• Fluent English communication is required.
• Strong customer service and front-desk skills.
• Ability to explain wellness plans and hospital services clearly.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Promote hospital services and route clients/pets for productivity.
• Maximize pets seen by maintaining a productive hospital flow.
• Provide professional, efficient service and educate clients about pet health.
• Assist clients with documentation, pet history, and scheduling.
• Handle invoicing, prescriptions, retail sales, and future appointments.

Skills

Communication skills

Client service skills

Time management

Organizational ability

Problem solving

Multi-tasking

Integrity

Listening

Fluent English

Computer skills

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Oklahoma is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure a welcoming, efficient experience. You will educate clients on Optimum Wellness Plans, assist with documentation and scheduling, and promote hospital services.

Ideal candidates communicate clearly, multi-task effectively, and maintain strong client service standards in a busy clinical setting.