Pet Care Concierge & Client Experience Lead

Banfield Pet Hospital; Glastonbury (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, promote hospital services, and support a welcoming, efficient environment. You will educate clients on Optimum Wellness Plans, document pet histories, and ensure smooth scheduling and invoicing.

This role requires strong communication, multitasking, and a customer-service mindset to help grow client loyalty and wellness engagement across the hospital team.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience with customer service preferred.
• Medical background with terminology training is preferred.

Responsibilities

• Drive flow of clients and pets through the hospital and promote services.
• Educate clients about wellness plans and preventive care.
• Enter pet information and history into the computer and ensure prompt service.
• Provide instructions, invoices, and schedule future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, promote hospital services, and support a welcoming, efficient environment. You will educate clients on Optimum Wellness Plans, document pet histories, and ensure smooth scheduling and invoicing.

This role requires strong communication, multitasking, and a customer-service mindset to help grow client loyalty and wellness engagement across the hospital team.