Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Westerville (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Health Savings Account (HSA)

Professional development support

Three Free Optimum Wellness Plans for 

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure welcoming, efficient service. You will educate clients on wellness plans, assist with documentation, and support appointment scheduling while promoting a positive, client-centered experience.

The role emphasizes strong communication, multitasking, and reliability in a fast-paced hospital environment, with ongoing opportunities for growth and

Qualifications

• Fluent English communication with strong written and verbal skills.
• Ability to multitask and coordinate client and pet flow efficiently.
• Proactive client service mindset with focus on hospitality and accuracy.

Responsibilities

• Drive client and pet flow through the hospital to maximize team productivity.
• Educate clients about Optimum Wellness Plans, preventive care, and hospital services.
• Assist with documenting client and pet information and scheduling appointments.
• Handle invoicing, prescriptions, retail sales, and opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure welcoming, efficient service. You will educate clients on wellness plans, assist with documentation, and support appointment scheduling while promoting a positive, client-centered experience.

The role emphasizes strong communication, multitasking, and reliability in a fast-paced hospital environment, with ongoing opportunities for growth and