Pet Care Concierge & Appointment Specialist

WellHaven Pet Health; Tumwater (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

WellHaven Pet Health seeks a Receptionist to convert calls into booked appointments, greet clients warmly, and support smooth front-desk operations. You will manage scheduling, educate clients on services, and help maintain a welcoming clinic environment.

Ideal candidates have 1+ year of customer service experience, strong typing, and basic MS Office skills. This onsite role requires flexibility for varied shifts in a pet-friendly hospital setting.

Qualifications

• Convert incoming client calls into scheduled appointments using strong communication.
• Multi-task in a fast-paced environment while maintaining accuracy.
• Learn new scheduling and office software to streamline calls and bookings.
• Maintain a high level of customer service and empathy.
• Typing speed and MS Office proficiency required.

Responsibilities

• Fill the client schedule each day to provide access to care.
• Greet clients and patients warmly to create a welcoming experience.
• Maximize call conversion and schedule appointments for optimal care.
• Promote Care Companion Plans during calls and educate clients.
• Perform weekly reminder calls for due services and book appointments.
• Handle cashier duties and reconcile the cash drawer daily.
• Maintain accurate medical charts and document interactions.
• Collaborate with the veterinary team to improve client flow.
• Keep reception area clean and inviting.

Skills

Customer service

Phone etiquette

Multi-tasking

Typing 40+ wpm

MS Office

Education

High School Diploma

Tools

Scheduling software

Job description

WellHaven Pet Health seeks a Receptionist to convert calls into booked appointments, greet clients warmly, and support smooth front-desk operations. You will manage scheduling, educate clients on services, and help maintain a welcoming clinic environment.

Ideal candidates have 1+ year of customer service experience, strong typing, and basic MS Office skills. This onsite role requires flexibility for varied shifts in a pet-friendly hospital setting.