Pet Care Concierge & Appointment Specialist

WellHaven; Tumwater (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

WellHaven Pet Health in Tumwater, WA is seeking a friendly receptionist to be the first point of contact for clients. The role focuses on converting incoming calls into scheduled appointments, educating clients on services, and supporting the veterinary team to ensure a smooth, welcoming experience.

You will manage scheduling, reminders, and front-desk duties, maintaining accurate medical records and helping clients navigate the online pharmacy.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience, with a preference for front desk or call center experience.
• 1+ years of experience working with computers (typing, email, other software).
• Veterinary experience a plus, but not required.

Responsibilities

• Fill the client schedule each day to provide access to care.
• Greet clients and patients warmly and professionally.
• Maximize call-to-appointment conversion by managing incoming calls and scheduling.
• Promote Care Companion Plans and preventive services during calls.
• Perform weekly reminder calls to book due/overdue appointments.
• Administer receptionist duties including intake, discharge, and records.

Skills

Customer service

Typing 40 wpm

Multitasking

Phone demeanor

Education

High School Diploma

Tools

MS Office

Email systems

Job description

WellHaven Pet Health in Tumwater, WA is seeking a friendly receptionist to be the first point of contact for clients. The role focuses on converting incoming calls into scheduled appointments, educating clients on services, and supporting the veterinary team to ensure a smooth, welcoming experience.

You will manage scheduling, reminders, and front-desk duties, maintaining accurate medical records and helping clients navigate the online pharmacy.