Pet Care Concierge & Appointment Specialist

WellHaven Pet Health

Hillsboro (OR)

On-site

USD 26,000 - 33,000

Full time

4 days ago

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Job summary

WellHaven Pet Health is seeking a receptionist to be the initial point of contact, converting calls into scheduled appointments and delivering a welcoming client experience. You will educate clients, promote preventive care options, and support smooth call-to-appointment transitions in a busy veterinary setting.

Opportunity to grow with a team-focused practice that values patient-centered care, teamwork, and efficiency.

Qualifications

1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
Typing 40+ wpm (keyboard).
Basic MS Office products (Word, Excel) and email systems.
Strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.
Excellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.

Responsibilities

Convert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.
Multi-task in a fast-paced environment while maintaining accuracy, especially during busy call periods.
Remain calm and focused while addressing high call volumes and ensuring a positive experience for every caller.
Learn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments.