Pet Care Concierge & Appointment Specialist

WellHaven Pet Health; Maple Grove (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

WellHaven Pet Health is looking for a friendly receptionist to be the first point of contact for clients and patients. You will convert calls into scheduled appointments, greet clients warmly, and support smooth transitions from phone to in-person visits in a busy veterinary hospital.

In this onsite role, you will manage scheduling, educate clients on preventive care options, handle cashier duties, maintain medical records, and collaborate with the veterinary team to improve client experience

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• 1+ years of computer experience.

Responsibilities

• Fill the client schedule each day to provide access to care.
• Greet clients and patients warmly and ensure everyone feels welcome.
• Maximize call conversion by managing incoming calls and scheduling appointments.
• Convert > 20% of New Client calls to booked appointments.
• Promote Care Companion Plans and services during calls.
• Perform weekly reminder calls for due or overdue services to book appointments.

Skills

Customer service

Phone handling

Communication

Multitasking

Typing 40 wpm

MS Office

Scheduling software

Education

High School Diploma or equivalent

Tools

PIMs

Scheduling software

Job description

WellHaven Pet Health is looking for a friendly receptionist to be the first point of contact for clients and patients. You will convert calls into scheduled appointments, greet clients warmly, and support smooth transitions from phone to in-person visits in a busy veterinary hospital.

In this onsite role, you will manage scheduling, educate clients on preventive care options, handle cashier duties, maintain medical records, and collaborate with the veterinary team to improve client experience