Pet Health Front Desk & Appointment Specialist

WellHaven Pet Health; Grants Pass (OR); On-site; USD 22,000 - 28,000; Full time

Job summary

WellHaven Pet Health in Grants Pass, OR is seeking a receptionist to be the first point of contact, turning incoming calls into booked appointments and setting a positive tone for every client. This on-site role requires friendly greetings, effective call management, and a focus on delivering excellent customer experiences.

This position supports the veterinary team by promoting Care Companion Plans, handling cashier duties, maintaining medical charts, and coordinating smooth call-to-appointment

Qualifications

• 1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
• 1+ years of experience working with computers (typing, email, other software).
• Veterinary experience a plus, but not required.
• High School Diploma or equivalent.

Responsibilities

• Fill the client schedule each day by converting calls into appointments.
• Greet clients and patients positively, and ensure every client feels welcome when they call or arrive.
• Maximize client call conversion by managing incoming phone calls and scheduling appointments.
• Convert > 20% of New Client incoming calls to scheduled appointments.
• Promote the practice’s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.
• Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services.
• Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.
• Facilitate client education and utilization of client-facing online pharmacy.
• Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.
• Maintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.
• Work closely with the veterinary team to streamline patient flow and enhance the client’s experience, converting inquiries into scheduled appointments.
• Ensure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.

Skills

Customer service

Multi-tasking

Phone etiquette

Communication skills

Education

High School Diploma or equivalent

Experience with computers

Tools

MS Office

Typing 40+ wpm

Job description

WellHaven Pet Health in Grants Pass, OR is seeking a receptionist to be the first point of contact, turning incoming calls into booked appointments and setting a positive tone for every client. This on-site role requires friendly greetings, effective call management, and a focus on delivering excellent customer experiences.

This position supports the veterinary team by promoting Care Companion Plans, handling cashier duties, maintaining medical charts, and coordinating smooth call-to-appointment