Veterinary Front Desk & Client Care Specialist

Hillsboro Vet; Hillsboro (OR); On-site; USD 26,000 - 33,000; Full time

Job summary

WellHaven Pet Health seeks a friendly, detail-oriented Receptionist to convert incoming calls into appointments and provide exceptional front-desk service. You will greet clients, manage scheduling, and support cashier duties while promoting preventive care options.

This onsite role requires strong communication, multitasking, and proficiency with basic MS Office tools. Prior veterinary or call-center experience is a plus.

Qualifications

• Must convert incoming client calls into scheduled appointments.
• Able to multi-task in a fast-paced environment.
• Maintain calm and focused demeanor during high call volumes.
• Learn and use new computer software systems (PIMs, scheduling).
• Provide professional, empathetic phone service and accurate information.

Responsibilities

• Fill the client schedule each day to provide access to care.
• Greet clients and patients warmly to create a welcoming experience.
• Manage incoming calls to maximize appointment conversions.
• Promote Care Companion Plans and preventive care options.
• Perform cashier duties and reconcile cash drawer daily.
• Maintain accurate medical charts and smooth phone-to-appointment transitions.
• Support clinic team to optimize patient flow and client experience.

Skills

Convert calls to appointments

Multi-tasking

Calm under pressure

Learn new software

Excellent phone demeanor

Strong communication

Education

High School Diploma or equivalent

Tools

MS Office

Email systems

PIMs / Scheduling software

Job description

WellHaven Pet Health seeks a friendly, detail-oriented Receptionist to convert incoming calls into appointments and provide exceptional front-desk service. You will greet clients, manage scheduling, and support cashier duties while promoting preventive care options.

This onsite role requires strong communication, multitasking, and proficiency with basic MS Office tools. Prior veterinary or call-center experience is a plus.