Veterinary Receptionist - Client Care & Scheduling Lead

Mission Pet Health; Aiken (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Coverage

Employee Assistance Program (EAP)

Discounted Vet Care for personal pets

Teladoc access

Job summary

Mission Pet Health is seeking a friendly Receptionist to act as the first point of contact for clients and their pets in a busy veterinary hospital. You will manage calls, greet clients, schedule appointments, and assist with financial transactions while upholding our compassionate care standards.

The role requires excellent communication, strong organization, and a customer-service mindset. Experience with veterinary software is preferred, and some weekends/holidays may be required.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service passion

Exceptional communication

Strong organizational skills

Collaborative, team-first

Experience with veterinary software

Flexible schedule including weekends/H

Job description

Mission Pet Health is seeking a friendly Receptionist to act as the first point of contact for clients and their pets in a busy veterinary hospital. You will manage calls, greet clients, schedule appointments, and assist with financial transactions while upholding our compassionate care standards.

The role requires excellent communication, strong organization, and a customer-service mindset. Experience with veterinary software is preferred, and some weekends/holidays may be required.