Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Saint Clair Shores (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental

Employee pet discounts

401(k)

Job summary

VCA Animal Hospitals, Inc in Saint Clair Shores, MI, seeks an experienced Client Service Representative. You will greet visitors, answer phones, schedule appointments, and assist clients and their pets at the exam rooms, while processing payments and supporting overall client care.

This role emphasizes friendly, professional service, product recommendations, and maintaining accurate records and a clean, welcoming facility for our clients and their pets.

Qualifications

• Customer service experience and communication-focused approach.
• Ability to educate clients and handle pet care-related questions.

Responsibilities

• Greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that the facility is neat and clean inside and outside.

Job description

VCA Animal Hospitals, Inc in Saint Clair Shores, MI, seeks an experienced Client Service Representative. You will greet visitors, answer phones, schedule appointments, and assist clients and their pets at the exam rooms, while processing payments and supporting overall client care.

This role emphasizes friendly, professional service, product recommendations, and maintaining accurate records and a clean, welcoming facility for our clients and their pets.