Pet Care Client Services Specialist

Pet Services of Washington, P.S.; Metairie (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients and guiding their pets to exam rooms while delivering exceptional service and support.

Responsibilities include scheduling, follow-up calls, fee explanations, product recommendations, and maintaining accurate medical records. We offer competitive compensation and benefits, including pet discounts and more.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients and guiding their pets to exam rooms while delivering exceptional service and support.

Responsibilities include scheduling, follow-up calls, fee explanations, product recommendations, and maintaining accurate medical records. We offer competitive compensation and benefits, including pet discounts and more.