Pet Care Client Advocate

Pet Services of New Jersey, P.C.; Rutherford (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Paid vacation/sick days

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to act as the face of the practice, delivering compassionate client service for pets and their owners. The CSR will greet clients, handle calls, schedule appointments, process payments, and educate clients on basic pet care while maintaining medical records and a clean, organized facility.

The role emphasizes a professional, service-oriented approach and a commitment to high standards of client satisfaction across our network of

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Job description

VCA Animal Hospitals is seeking a Client Service Representative to act as the face of the practice, delivering compassionate client service for pets and their owners. The CSR will greet clients, handle calls, schedule appointments, process payments, and educate clients on basic pet care while maintaining medical records and a clean, organized facility.

The role emphasizes a professional, service-oriented approach and a commitment to high standards of client satisfaction across our network of