Client Service Specialist — Pet Care & Scheduling

Pet Services of Washington, P.S.; Great Barrington (MA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join the team in delivering its mission of prioritizing pet health and exceptional service. The CSR will be the hub of client interactions, handling greetings, phone communications, and guiding pets to exam rooms while upholding standards of care.

The role includes appointment coordination, follow-ups, fee explanations, and assisting clients with product and service recommendations, including prescriptions.

Responsibilities

• Greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients and prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join the team in delivering its mission of prioritizing pet health and exceptional service. The CSR will be the hub of client interactions, handling greetings, phone communications, and guiding pets to exam rooms while upholding standards of care.

The role includes appointment coordination, follow-ups, fee explanations, and assisting clients with product and service recommendations, including prescriptions.