Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Deltona (FL); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

VCA Animal Hospitals, Inc. in Deltona, FL is seeking a Client Service Representative to be the welcoming face of the practice and help manage daily client flow.

You will greet visitors, answer phones, schedule appointments, process payments, educate clients on pet care, and support medical records and facility maintenance. This role emphasizes friendly, professional client service and teamwork within a busy veterinary environment.

Mansioni

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Descrizione del lavoro

VCA Animal Hospitals, Inc. in Deltona, FL is seeking a Client Service Representative to be the welcoming face of the practice and help manage daily client flow.

You will greet visitors, answer phones, schedule appointments, process payments, educate clients on pet care, and support medical records and facility maintenance. This role emphasizes friendly, professional client service and teamwork within a busy veterinary environment.