Pet Care & Client Services Coordinator

A Caring Doctor (New Jersey), P.C.; Texas; On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Account

Health Savings Account

Parental Leave

Continuing Education

Back-Up Care

Fertility Support

Digital Exercise Therapy

Voluntary Benefits

Legal Plan

Identity Protection

Commuter Benefits

Wellness Plans for Pets

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the smooth flow of clients and pets, ensuring exceptional service and productivity. You will educate clients about Optimum Wellness Plans, assist with documentation, and support the veterinary team to deliver high-quality care.

The role emphasizes welcoming clients and pets, accurate record-keeping, and proactive engagement to drive client satisfaction and repeat visits.

Qualifications

• Fluent written and verbal English communication.
• Ability to multi-task and manage multiple client/pet flow.
• Strong organizational and problem-solving skills.
• Proactive client service and education about pet wellness plans.

Responsibilities

• Direct the flow of clients and pets to maximize hospital productivity.
• Provide exceptional client service and education about services and plans.
• Assist with documentation, pet histories, and scheduling.
• Handle invoicing, product sales, and appointment follow-ups.
• Support administrative tasks and maintain accurate records.

Skills

Client service

Communication

Multi-tasking

Organization

Problem solving

Attention to detail

English fluency

Teamwork

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the smooth flow of clients and pets, ensuring exceptional service and productivity. You will educate clients about Optimum Wellness Plans, assist with documentation, and support the veterinary team to deliver high-quality care.

The role emphasizes welcoming clients and pets, accurate record-keeping, and proactive engagement to drive client satisfaction and repeat visits.