Pet Care Client Success Coordinator

Banfield Pet Hospital

Florida

On-site

USD 21,000 - 26,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth match

Student Debt Relief Program (Full-Time

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Disability Coverage

HSA/FSA options

Parental Leave

Continuing Education Allowance

Discounts on products and services

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure welcoming, efficient service. The role emphasizes educating clients about Optimum Wellness Plans, preventative care, and hospital services while supporting appointment scheduling and invoicing.

This position focuses on delivering exceptional customer service, promoting wellness plans, and coordinating front-dop services to encourage client visits

Qualifications

Customer service and client communication skills.
Ability to promote hospital services and Activities to maximize client throughput.

Responsibilities

Promote hospital services and route clients and pets to maximize productivity.
Provide friendly, efficient service and educate clients on pet health and wellness plans.
Assist with scheduling, documentation, and check-in/check-out processes.
Assist with dispensing prescriptions and retail products as directed by veterinarians.
Maintain accurate financial balances and follow opening/closing procedures.

Job description

This position focuses on delivering exceptional customer service, promoting wellness plans, and coordinating front-dop services to encourage client visits

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