Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Buford (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans (401k)

Student Debt Relief Program (for Full‑

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and patient flow, promote hospital services, and support the veterinary team in delivering exceptional care.

You will educate clients about Optimum Wellness Plans, assist with documentation, dispensing medications, scheduling visits, and handling invoices while maintaining a welcoming hospital environment. This role requires strong communication and multitasking skills.

Qualifications

• High School Diploma or equivalent required or preferred.
• Customer service experience is preferred.
• Medical terminology familiarity is preferred.
• Ability to use standard office software effectively.

Responsibilities

• Drive patient and client flow through the hospital.
• Promote services and ensure maximum productivity of the veterinary team.
• Provide excellent client service and education on wellness plans and services.
• Assist with documentation, pet data entry, and appointment scheduling.
• Handle invoices, prescriptions, and retail transactions.
• Support opening/closing procedures and general administrative duties.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Education

High School Diploma or equivalent

Medical background/terminology training

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and patient flow, promote hospital services, and support the veterinary team in delivering exceptional care.

You will educate clients about Optimum Wellness Plans, assist with documentation, dispensing medications, scheduling visits, and handling invoices while maintaining a welcoming hospital environment. This role requires strong communication and multitasking skills.