Pet Care Client Services Coordinator

Banfield Pet Hospital; Jacksonville (NC); Vor Ort; USD 21.000 - 24.000; Vollzeit

Benefits dieser Stelle

Comprehensive Medical, Dental, and Vis

Retirement Plans (401(k) and Roth)

Student Debt Relief Program for Full‑|

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance

Disability

FSA

HSA

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Zusammenfassung

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, maximize the veterinary team's productivity, and ensure clear communication with clients and associates in a welcoming environment.

The role emphasizes educating clients on Optimum Wellness Plans, handling intake and check-out, and supporting scheduling and invoices while maintaining accurate records and professional service. Weekend/evening hours may be required to meet patient needs.

Qualifikationen

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Aufgaben

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Kenntnisse

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Jobbeschreibung

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, maximize the veterinary team's productivity, and ensure clear communication with clients and associates in a welcoming environment.

The role emphasizes educating clients on Optimum Wellness Plans, handling intake and check-out, and supporting scheduling and invoices while maintaining accurate records and professional service. Weekend/evening hours may be required to meet patient needs.