Pet Care Client Services Coordinator

A Caring Doctor (Minnesota), P.A.; United States; On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Match

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and maintain excellent client communications.

The role emphasizes promoting wellness plans, educating clients on pet health, and ensuring a welcoming hospital environment with efficient service. Weekend/evening hours may be required. Prior customer service experience in healthcare or veterinary settings is valued.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray).
• Medical background or terminology training preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service, including welcoming clients and pets and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation and entering pet information in the system.
• Assist outgoing clients by providing instructions, invoices, and scheduling future appointments.
• Manage finances by maintaining accurate balances and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Skills

Leadership

Customer Focus

Communication Skills

Teamwork

Problem Solving

Organizational Skills

Multi-tasking

Integrity & Trust

Adaptability

Education

High School Diploma or equivalent

18 years old minimum

Medical terminology training

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and maintain excellent client communications.

The role emphasizes promoting wellness plans, educating clients on pet health, and ensuring a welcoming hospital environment with efficient service. Weekend/evening hours may be required. Prior customer service experience in healthcare or veterinary settings is valued.