Pet Care Client Service Specialist - Vet Clinic

CityVet; Littleton (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) with match

Health Savings Account

Growth opportunities

Paid time off & floating holidays

Flexible schedules

Paid parental leave

Health, dental, vision, disability, &

Life Insurance

Employee Discount Program

Free telemedicine for full-time team &

Job summary

CityVet Highlands Ranch is seeking a Client Service Specialist to be the clinic's primary contact for client interactions, handling check-ins, appointment bookings, and coordination of discharge information for grooming, clinics, walk-ins, and boarding. You will support a smooth daily flow and ensure a welcoming first impression.

The role emphasizes friendly, professional client interactions, accurate scheduling, and client education.

Qualifications

• Must be at least 18 years old at time of hire.
• Experience working in the Veterinary Field.
• Occasional weekends.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate with team on discharge information for grooming, clinic, walk-ins, tech appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient schedule.
• Greet and welcome all clients entering the clinic, check patients in, communicate delays, care for clients during wait, and alert staff of arrivals.

Skills

Experience in veterinary field

Job description

CityVet Highlands Ranch is seeking a Client Service Specialist to be the clinic's primary contact for client interactions, handling check-ins, appointment bookings, and coordination of discharge information for grooming, clinics, walk-ins, and boarding. You will support a smooth daily flow and ensure a welcoming first impression.

The role emphasizes friendly, professional client interactions, accurate scheduling, and client education.