Pet Care Client Service Specialist - Flexible Vet Schedule

CityVet Support Staff; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Health Savings Account

Paid time off

Floating holidays

Flexible schedules

Paid parental leave

Health, dental and vision insurance

Telemedicine for full-time employees

Employee Assistance Program

Personal pet-care program

Employee discount

Job summary

CityVet seeks a Client Service Specialist to be the friendly first point of contact for clients and patients, delivering a welcoming in-person or phone experience and building loyal brand ambassadors.

Responsibilities include scheduling, triage and client education, greeting clients, and coordinating with the team to ensure smooth daily operations across grooming, clinic, and boarding services.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Job description

CityVet seeks a Client Service Specialist to be the friendly first point of contact for clients and patients, delivering a welcoming in-person or phone experience and building loyal brand ambassadors.

Responsibilities include scheduling, triage and client education, greeting clients, and coordinating with the team to ensure smooth daily operations across grooming, clinic, and boarding services.