Client Service Specialist - Pet Care, Flexible Schedules

CityVet; Highlands Ranch (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) with 4% match

Health Savings Account

Paid time off

Floating holidays

Parental leave

Health, Dental, Vision Insurance

Job summary

CityVet Highlands Ranch is seeking a Client Service Specialist to be the first contact for clients, ensuring a positive experience and helping build loyal brand ambassadors. You will handle appointment check-ins, greet clients, and coordinate care coordination across grooming, clinic, and boarding services.

The role requires at least 18 years of age, prior veterinary field experience, and occasional weekend shifts.

Qualifications

• At least 18 years of age.
• Experience working in the Veterinary Field.
• Occasional weekends

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate with team for discharge information across grooming, clinic, walk-ins, technician appointments, boarding and retail.
• Understand, prioritize scheduled appointments, client education and lobby triage to ensure an efficient schedule and workflow.
• Greet and welcome all clients entering the clinic and manage delays and arrivals.

Skills

Veterinary experience

Customer service

Job description

CityVet Highlands Ranch is seeking a Client Service Specialist to be the first contact for clients, ensuring a positive experience and helping build loyal brand ambassadors. You will handle appointment check-ins, greet clients, and coordinate care coordination across grooming, clinic, and boarding services.

The role requires at least 18 years of age, prior veterinary field experience, and occasional weekend shifts.