Vet Clinic Client Experience Specialist

CityVet; Lakewood (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) with 4% match

Health Savings Account

Paid time off

Floating holidays

Parental leave

Health, Dental, Vision

Job summary

CityVet Highlands Ranch is hiring a Client Service Specialist to be the primary point of contact for clients, ensuring a pleasant experience and building relationships that lead to loyal brand ambassadors. The CSS will manage appointments, coordinate care pathways, and support a welcoming lobby environment.

The position requires at least 18 years old, veterinary field experience, and occasional weekend shifts. Competitive pay range and comprehensive benefits accompany the role.

Qualifications

• At least 18 years of age at the time of hire.
• Experience working in the Veterinary Field.
• Occasional weekends.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient schedule and daily workflow.
• Greet and welcome all clients entering the clinic, open the door, check patients in, notify about delays and care for clients during wait.

Skills

Veterinary field experience

Customer service

Job description

CityVet Highlands Ranch is hiring a Client Service Specialist to be the primary point of contact for clients, ensuring a pleasant experience and building relationships that lead to loyal brand ambassadors. The CSS will manage appointments, coordinate care pathways, and support a welcoming lobby environment.

The position requires at least 18 years old, veterinary field experience, and occasional weekend shifts. Competitive pay range and comprehensive benefits accompany the role.