Client Service Specialist — Vet Front Desk & Flexible Hours

CityVet; Golden (CO); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement match

Health Savings Account (HSA)

Paid time off

Flexible schedules

Paid parental leave

Telemedicine for families

Descripción de la vacante

CityVet Highlands Ranch is seeking a Client Service Specialist to be the friendly first contact for clients, on the phone or in person. This role focuses on delivering a positive client experience and building strong relationships that turn clients into loyal brand ambassadors.

As the primary liaison in the clinic, you will manage check-ins, educate clients about vaccines and wellness, and help coordinate appointments, with a team that values care and personal connection.

Formación

• Minimum age of 18 at time of hire.
• Experience working in the veterinary field is required.
• Occasional weekends may be required.

Responsabilidades

• Manage appointment check-ins, book new appointments and coordinate discharge information for grooming, clinic, walks, technician appointments, boarding and retail.
• Prioritize schedule items and educate clients for vaccine, wellness, parasite and retail needs to maintain an efficient daily flow.
• Greet and welcome clients in the clinic, handle check-in, communicate delays and ensure a smooth patient arrival experience.

Conocimientos

18+ years age

Veterinary field experience

Weekend availability

Descripción del empleo

CityVet Highlands Ranch is seeking a Client Service Specialist to be the friendly first contact for clients, on the phone or in person. This role focuses on delivering a positive client experience and building strong relationships that turn clients into loyal brand ambassadors.

As the primary liaison in the clinic, you will manage check-ins, educate clients about vaccines and wellness, and help coordinate appointments, with a team that values care and personal connection.