Client Experience Specialist - Flexible Schedule & Pet Care

CityVet Support Staff; Alliance (NE); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) retirement savings with 4%match

Health Savings Account option

Paid time off & floating holidays

Flexible schedules

Paid parental leave

Health, Dental, Vision, Disability, & 

Life Insurance

Personal Pet-Care Program

Employee Discount Program

Free telemedicine for employees & 家

Job summary

CityVet Alliance seeks a Client Service Specialist to be the first point of contact with clients, scheduling visits and guiding the client experience. This role supports the veterinary team and helps ensure smooth daily operations at the Alliance clinic.

You will greet clients, manage appointments, and coordinate care instructions while maintaining a friendly, efficient environment for pets and their people.

Qualifications

• Customer service experience is preferred.
• Must be at least 18 years old at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail.
• Prioritize and communicate scheduled appointments and client education to ensure an efficient daily workflow.
• Greet clients, check in patients, notify delays, care for clients during wait, and alert staff of arrivals.

Job description

CityVet Alliance seeks a Client Service Specialist to be the first point of contact with clients, scheduling visits and guiding the client experience. This role supports the veterinary team and helps ensure smooth daily operations at the Alliance clinic.

You will greet clients, manage appointments, and coordinate care instructions while maintaining a friendly, efficient environment for pets and their people.