Client Experience Specialist — Flexible Scheduling & Benefits

CityVet Support Staff; Universal City (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement plan with employer-m

Health Savings Account option

Growth opportunities

Paid time off & floating holidays

Flexible schedules

Parrental leave

Employee Discount Program

Job summary

CityVet - Universal City is seeking a Client Service Specialist to be the first point of contact for clients, providing a friendly, efficient experience in a vet clinic setting. You will greet clients, manage check-ins, and coordinate appointments with the care team to ensure smooth daily operations.

Essentials include being at least 18 years old and delivering outstanding customer service while working in a team that supports both clients and their pets.

Qualifications

• Essential qualifications: At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient schedule.
• Greet and welcome all clients entering the clinic, check patients in, inform about delays, care for clients during wait and notify staff of arrivals.

Job description

CityVet - Universal City is seeking a Client Service Specialist to be the first point of contact for clients, providing a friendly, efficient experience in a vet clinic setting. You will greet clients, manage check-ins, and coordinate appointments with the care team to ensure smooth daily operations.

Essentials include being at least 18 years old and delivering outstanding customer service while working in a team that supports both clients and their pets.