Client Service Specialist — Pet Care & Client Experience

CityVet Support Staff; Surprise (AZ); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health Savings Account option

Paid time off & floating holidays

Flexible schedules

Parental leave

Telemedicine for employees

Job summary

CityVet Surprise is seeking a Client Service Specialist to be the clinic's first impression and primary point of contact for clients, whether on the phone or in person, ensuring a welcoming and efficient experience.

The role focuses on managing check-ins, scheduling, and coordinating with the team to support grooming, clinics, walk-ins, and retail services, while upholding CityVet's commitment to compassionate care.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Job description

CityVet Surprise is seeking a Client Service Specialist to be the clinic's first impression and primary point of contact for clients, whether on the phone or in person, ensuring a welcoming and efficient experience.

The role focuses on managing check-ins, scheduling, and coordinating with the team to support grooming, clinics, walk-ins, and retail services, while upholding CityVet's commitment to compassionate care.