Pet Care Client Service Specialist

Pet Services of Washington, P.S.; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid vacation

Pet discounts

Job summary

VCA Valley Animal Hospital & Emergency Center is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and manage appointments, payments, and product recommendations for pets.

You will also handle medical records and educate clients on basic pet care, while ensuring the facility remains clean and welcoming. The role emphasizes delivering exceptional customer service, coordinating with the veterinary team, and supporting a

Qualifications

• Previous client service experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle payments and explain fees clearly.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain fees, including processing payments.
• Recommend products and services, including prescriptions.
• Educate clients on pet care and basic husbandry.
• Manage medical records, charts, reports and correspondence.
• Maintain a clean, organized hospital environment.

Skills

Customer service

Scheduling

Phone communication

Payment processing

Client education

Medical records

Team collaboration

Job description

VCA Valley Animal Hospital & Emergency Center is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and manage appointments, payments, and product recommendations for pets.

You will also handle medical records and educate clients on basic pet care, while ensuring the facility remains clean and welcoming. The role emphasizes delivering exceptional customer service, coordinating with the veterinary team, and supporting a